This flash tutorial clearly explains the configuration process for Outlook Express
Show how to create an email account
Step 1: Click on "Set up a Mail account…"
When you first run Outlook Express, you will be invited to use the Microsoft Wizard. Click on the link called "set up a Mail account....".
If the wizard is not available, go straight to the Manual setup.
Step 2: Set up your name
Insert your name, or your business name, depending on the purpose of this e-mail account.
e.g. 'John Smith', or 'IntaServe'
Once entered, click "Next".
Step 3: Define your Reply Email Address
Enter your e-mail address in this field.
Click "Next", when done.
Step 4: Define your mail servers
Enter the following information:
- Your incoming mail server is a mail.intaserve.com
- The incoming mail server is: mail.intaserve.com
- The Outgoing mail (SMTP) server is defined by your ISP (Internet Service Provider).
e.g. if you are connected to the Internet with Telstra Bigpond on dial-up, the server will be: mail.bigpond.com. Your ISP will be able to give you details of the outgoing mail server. This information was already provided in your notification of sign up.
Once you have entered all the server details, click "Next".
Step 5: Define your email address
In the field called "Account Name" replace 'info@domain.com' with the full e-mail address you wish to use. You must have created this address in The Console.
The "Password" field should contain the password that you chose to set up your email account in The Console.
Tick the "Remember password" box, if you do not wish to re-enter the password each time you check your mail.
Make sure that "Log on using Secure Password Authentication (SPA)" box is NOT ticked.
Once this is completed, click "Next".
Step 6: Setup completion. Run a test.
Simply click "Finish" on the next page.
We recommend you perform a test to confirm your configuration and settings. You can try sending a message to check that the Outgoing mail server provided by your ISP is working correctly. If it does not, an error message will pop up, where you will be asked to check the account settings. Follow the instructions and make sure that you have not mistyped anything during the setup.
Another common problem is if you mistype the password during setup. In this case, a box will pop up with the account name and password, asking you to re-enter them. Simply re-type the password as you remember it and try again.
If you require assistance, please submit a support ticket our customer service team or call 1300 850 071.
